Quick replies are designed for teams handling the same questions many times a day and needing a faster way to answer without retyping.
They help support teams, sales reps, and operators reply with consistent language while still moving quickly through active conversations.
Because replies are saved in advance, teams spend less time typing and more time focusing on the parts of the chat that need real attention.
Save the responses you use most often as quick replies.
Use clear labels so your team can find the right reply under pressure.
Insert the saved reply directly from the chat when the question appears.
Edit the response lightly when personalization is needed.
Retire outdated replies so the library stays useful.
